The LeanMan Lean Manufacturing Simulation KitsThe LeanMan
Lean Manufacturing Simulation Kits

 
Customer Feedback. . .
Thank's so much for the blocks. They came in this mornings post. I used a bit of Blu-Tac in the short term which worked fine. I was surprised at how fast they got here. Your customer service is fantastic. Thanks again
David . . .
Team Leader . Manufacturing Technology Centre for New Manufacturing . Swinburne University Technology

Thanks for your quick response... I got the CD to work late last night and I am backing up my Hard Drive just to be safe. I look forward to using the training and will be happy to give you feedback if you like. Thanks again!
Greg . . .
Regional CI Facilitator Universal Forest Products • Eastern Division

Disc received and is working well. Thanks for your quick response and service recovery.
Excellent tool!
Peter . . .
Director - Supplies Operations, DBSL - VJ Operations, Danaher Product ID Platform

Many thanks for this [clarification on 5S simulation sequencing]; exactly what I was looking for. Thanks for the quick turnaround and your excellent level of customer service.
Les . . .
Lean Sigma

 
 

Customer Service

 
AT YOUR SERVICE.

Located in Grand Rapids, Michigan, USA, our customer service department stands ready to answer any questions you may have. You'll talk to someone that understands your passion for Lean Manufacturing Principles and, first and foremost, the need for prompt, polite service.

We have taken great care in designing the Lean Car Factory simulation kits to provide years of service. Some customers have reported years of satisfactory use with no sign of wear. One university customer using the VSM Package reported training over 3,000 participants since 2004 before requiring replacement axle pegs.

Unlike machine produced plastic snap together components that are all alike, the LeanMan simulation products use handcrafted wood components made of Maple and Ash. This design is on purpose. The wood components provide a random variation to the assembly of the toy cars that more accurately simulate real world issues with manufacturing variability, tolerances and human manual dexterity. The simulation exercises are thus more realistic and the event metrics more representative of team participant composition.

However, the wooden axle pegs may wear under a too aggressive or heavy-handed participant; or under a high frequency of training events; or like the small disk brakes they can simply get lost as "floor-stock."

The LeanMan will provide free replacement components at no charge to you. Simply send a Contact Page with your name and address, the product you purchased and your replacement need, and we will ship the replacements via USPS or UPS GND to your door. To confirm your original order, it will be helpful to include the LM Order Number or your Company Name and year purchased. The LeanMan may contact you for clarification as needed.

The LeanMan, LLC offices are located in Grand Rapids, MI, USA, EDT Time Zone. To contact The LeanMan, LLC, please use the form on the Contact page, or send correspondence to:

The LeanMan, LLC
6638 Pleasant Hill Drive S.W.
Byron Center, MI 49315

Ph. (616) 644-9646
Fx: (616) 455-9646

Copyright © 2004 - 2014 The LeanMan, LLC. All Rights Reserved About | Contact | Site Map